Order Processing Representative

Pay: $25-$27/hour
Schedule: Monday-Friday, 8:00 AM-4:30 PM
Location: 100% Onsite
Position Type: Contract-to-Hire

About the Opportunity

We're seeking a detail-oriented Order Processing Representative to join a growing team that supports customers nationwide. This role is ideal for someone with 2-3+ years of office, customer service, order processing, or administrative experience who enjoys helping customers, managing orders, and keeping information organized and accurate.

You'll serve as a key point of contact for customers while supporting order entry, account maintenance, and day-to-day office operations.

Key Responsibilities

• Answer incoming phone calls and respond to customer inquiries
• Monitor and manage shared email inboxes
• Process customer orders accurately and efficiently
• Enter, update, and maintain customer information in internal systems
• Create and maintain customer accounts
• Update customer records within CRM and ERP platforms
• Assist customers with product availability, pricing, and order status questions
• Route technical inquiries to the appropriate team members
• Facilitate product returns and shipment tracking requests
• Perform order audits and ensure daily order accuracy
• Support general office and administrative functions
• Escalate complex customer issues while providing necessary background information

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2-3+ years of customer service, order processing, administrative, or office experience
• Strong data entry and organizational skills
• Excellent verbal and written communication abilities
• Commitment to delivering exceptional customer service
• Ability to multitask and manage competing priorities
• Comfortable learning and working within CRM, ERP, and other business systems
• Strong attention to detail and accuracy
• Team-oriented with a proactive approach to problem-solving

Ideal Backgrounds

Candidates with experience in the following areas are encouraged to apply:

• Customer Service
• Order Entry
• Administrative Support
• Inside Sales Support
• Office Coordination
• Client Services
• Call Center Support
• Account Administration

Why Apply?

• Competitive pay
• Stable Monday-Friday schedule
• Opportunity to gain experience with ERP and CRM systems
• Exposure to order management and customer operations
• Collaborative, small-team environment
• Potential for long-term employment and career growth

Benefits Available During Contract Assignment

• Medical plans with pharmacy benefits and virtual care access
• Dental and vision coverage
• Hospital indemnity, accident, and critical illness protection
• Life insurance and short-term disability options (for eligible employees)
• Earned Safe & Sick Time
• Employee discount programs and wellness resources

If you enjoy helping customers, keeping things organized, and working in a fast-paced office environment, we'd love to hear from you.